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Zoom Drain was founded in 1995 in Philadelphia by Jim Criniti, a military veteran who comes from a long family line of plumbers including his grandfather, father, uncles, and brothers. Alongside his father and two brothers, Jim started the business with a single used truck and a conviction that drain and sewer services deserved the same professional standards he learned in the military. With the help of strong mentors and business coaches, he grew that one truck into a multi-shop, multi-million-dollar operation.
In 2015, Zoom Drain began franchising, and opened its first franchise location in Long Island, NY the following year. Since then, the system has expanded to 38 franchisees across 161 territories operating coast to coast, supported by a strategic growth investment from MPK Equity Partners and an executive leadership team with decades of experience in service-based franchising. What started as a family trade has become a national brand positioned to lead a massive, fragmented industry.
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Zoom Drain does not compete with plumbers, it partners with them. By focusing exclusively on drains and sewers, each Zoom Drain technician cleans more drains in a single year than the average plumber does in a career. This specialization creates a natural referral ecosystem through the proprietary "40 Steps" Referral Program, turning plumbers and contractors into a built-in pipeline of business.
Franchisees operate with purpose-built technology including Zoom Jetting, an exclusive high-pressure water cleaning system, and Zoom Drain Bio, a proprietary drain treatment product line. Customized Planned Maintenance Programs for commercial clients generate predictable, recurring revenue on monthly, quarterly, and yearly cycles building long-term value into every territory.
Zoom Drain's in-house training facility in Philadelphia features a mock house and yard for real-world, hands-on instruction. Every franchisee and technician completes a structured 16-week pre-opening and 16-week post-opening curriculum designed to transform new hires, regardless of background, into skilled drain professionals. Ongoing support includes monthly leadership calls, regional meetings, and an annual conference.
Our high performing Franchise Development Company drives successful growth through collaboration, processes, and proven systems. Submit the brand evaluation form to get started.
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